Privacy Policy

Last updated: March 10, 2026

Widly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time customer messaging platform and related services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, and password when you create an account.
• Payment Information: Billing address and payment details processed securely through our third-party payment processor. We do not store your full credit card number.
• Communications: Messages, files, and content you send or receive through the Service, including conversations with your customers.
• Profile Information: Avatar, display name, and other optional profile details.

1.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, actions taken, timestamps, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Tracking Technologies: See our Cookie Policy for details.

1.3 Information from Third Parties

• Connected Platforms: When you integrate Facebook Messenger, Instagram, or other channels, we receive message data and profile information as permitted by those platforms.
• Analytics Providers: Aggregated usage statistics from analytics services we use.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send related information, including purchase confirmations and invoices.
• Send technical notices, updates, security alerts, and administrative messages.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze trends, usage, and activities to improve user experience.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Personalize and improve the Service.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery).
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, safety, and property of Widly, our users, or the public.
• With Your Consent: When you have given us explicit consent to share your information.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may retain certain information after account deletion as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
• Regular security audits and vulnerability assessments.
• Access controls and authentication mechanisms for internal systems.
• Monitoring for unauthorized access and anomalous activity.

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for certain purposes.
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us at privacy@widly.net.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, where applicable.

8. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@widly.net